If you ever get stuck, need clarification, or want a quick answer, help is never far away in de.iterate.
There are multiple ways to access support directly within the platform.
Meet Harold: Your In-Platform Compliance Wingman
Need quick answers or real-time assistance? Harold, our in-platform compliance wingman, is here to help. Located in the bottom-right corner of your screen (as shown opposite), Harold is your always-on virtual assistant, designed to support you as you navigate de.iterate. Whether you're completing an Assurance Task, updating your Risk Register, or managing documents, Harold can provide instant guidance, right when you need it.
- Answering common questions about using the platform
- Providing tips on ISO 27001, Essential Eight, and other frameworks
- Linking to relevant help articles and training resources
- Guiding you through common actions, like uploading a policy or assigning a task
If Harold can’t help right away, you’ll be automatically connected to our local, human support team for further assistance.
Support Area (Bottom Left Menu)
Located at the bottom of the main navigation panel, the Support button connects you directly to our help resources. This is your go-to for instant self-service help, available 24/7.
Feedback Button (Bottom Left Menu)
Have a suggestion or something you wish the platform could do better? Use the Feedback button to share your thoughts directly with the de.iterate team.
Need More Personalised Help?
For anything you can’t find in the help library, or if you need support tailored to your organisation, reach out to us via support@deiterate.com.
